Return and Refund Policy

At BIASHARA PAMOJA, customer satisfaction is important to us. We strive to provide quality products and reliable service.

Returns

Customers may request a return if:

• The wrong item was delivered

• The item is damaged or defective

• The product received is different from the order placed

Return requests must be made within 3 days after delivery.

Conditions for Returns

To qualify for a return:

• The item must be unused

• The item must be in its original packaging

• Proof of purchase or order confirmation must be provided

Non-Returnable Items

The following items cannot be returned:

• Used products

• Innerwear or personal items

• Clearance or discounted items

• Customized or personalized products

Refunds

Once the returned item is inspected and approved, refunds will be processed through the original payment method.

Refund processing may take 3–7 business days depending on the payment provider.

Exchanges

Customers may request an exchange for another size, color, or product depending on stock availability.

Delivery Charges

Shipping or delivery charges are non-refundable unless the error was caused by our store.

Contact Information

For returns, exchanges, or refund inquiries:

BIASHARA PAMOJA
Phone: 0793 848 306
Email: biasharapamoja7@gmail.com